A Touch Of Silk
Hair Extensions Specialist
How will I be refunded if I make a return?
If you have paid for your order with a card, the refund will be made back to the same card. If you are using Financing, your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores.
Will a credit search take place?
What happens if I cancel or return my order?
What happens if I don’t pay for my order?
You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.
Is my payment information safe?
Can I pay before the due date?
Have you received my payment?
What happens to my statement, when I've returned the goods?
I've received a statement, but I've not yet received my goods?
I have cancelled my order. How long will it take until I receive my refund?
I have asked for a refund. How will I be refunded?
I haven’t received an email with my statement/payment information.
I still have questions regarding payment, how can I get in touch?
131 Gorgie Road
EH11 1TH Edinburgh,
Cell: +44 7709 177686
We offer a 14 day returns policy if you are not truly satisfied